REFUND POLICY

1. General Principles:

Refunds are granted only in exceptional circumstances and at the sole discretion of the Company. The submission of a refund request does not automatically entitle You to receive a refund. Each request will be reviewed individually, with due consideration of the factual background and justification presented by You.

2. Procedure for Submitting Refund Requests

All refund requests must be submitted exclusively by email to support@numeralife.com. The request shall explicitly contain:

• Your account details;
• A clear description of the reasons for requesting a refund;
• the right to transfer Your personal data (data portability)
• Any supporting evidence or documentation deemed relevant.

Refund requests that do not comply with these formal requirements may be rejected without further consideration.

3. Timeframe for Review

The Company undertakes to review refund requests within ten (10) business days from the date of receipt of the complete request. You will be informed by email of the decision regarding Your refund request

4. Scope of Refunds

Refunds, where granted, apply exclusively to the price of the “Stars” purchased and remaining on Your account. Please note:

• Transaction costs, bank commissions, currency conversion costs and any other associated charges are strictly non-refundable;
• All expenses related to the execution of the refund, including deductions imposed by payment service providers, shall be borne by You and will be deducted from the refunded amount.

5. Exclusions

Refunds will not be granted in the following circumstances:

• Deletion of Your account at Your own initiative;
• Termination of business relationships due to material breach of the General Terms and Conditions by You;
• Loss of access to Your account caused by Your failure to comply with security obligations;
• Dissatisfaction with the Services where the Company has duly provided access to the purchased functionality.

6. Final Provisions

By purchasing “Stars” or subscribing to the Services, You acknowledge and expressly agree that the Company’s obligations are limited to providing access to entertainment services through Artificial Intelligence technology. You further agree that this Policy is exhaustive, and no other rights of refund or withdrawal apply, except as may be required by mandatory statutory provisions of consumer protection law.